Asynx
Legal

Refund Policy

Last updated: December 23, 2025

1. Refund Eligibility
  • Service cancellation within 7 days for new projects
  • Failure to deliver services as agreed
  • Technical issues preventing service delivery
  • Duplicate payments or billing errors

Refund eligibility for advance or unallocated payments is subject to internal verification and approval.

1A. Unsolicited or Incorrect Payments

Payments made without a prior agreement, invoice, or approved scope of work will be treated as unallocated.

The Company reserves the right to:

  • Request clarification regarding the payment purpose
  • Initiate a refund after internal review
  • Deduct applicable payment gateway charges as outlined in this policy

Such payments do not imply acceptance of a project or contractual obligation.

Impact of Incorrect Payment Details:

Refunds or service delivery may be delayed or declined if incorrect or unverifiable payment details are provided.

2. Payment Gateway Service Charges

A 2% payment gateway processing fee will be deducted from all refunds.

3. Non-Refundable Services
  • Completed and delivered work
  • Projects with over 50% completion
  • Third-party costs
  • Completed consultations
  • Client-approved services
4. Refund Processing Time
  • Review within 5–7 business days
  • Processing within 10–15 business days
  • Refund to original payment method
5. Contact Information

For refund requests or questions about this policy, please contact us:

Please include "Refund Request" in the subject line for faster processing.